Visit Someone Who Is In Jail

The Olmsted County Adult Detention Center, in Rochester, MN uses video visitation for all social visits. (All video visits are recorded and may be monitored.) Visits must be scheduled 24 hours in advance.

  • Visiting is held on-site, Tuesday through Sunday, including holidays.
  • Detainees (people in jail) may have one 20 minute free visit per day.
  • May have up to two registered visitors (at the same time) per visit
  • Visitors are allowed to visit one detainee per day.
  • Up to two additional off-site visits can be scheduled per day at an additional charge, Monday through Sunday.

Keep in Mind

Detainees are responsible for checking the video visitation schedule on the video visitation kiosk daily.

The detention staff will not monitor the visitation schedule nor will they remind detainees of scheduled visits.

Create an ICSolutions account 

You do not have to come to the Work Release Facility to visit with a detainee. You can video call a detainee from your home computer!

Use the ICSolutions website to create an account.

Sign into ICSolutions and register for visitation 

Use your ICSolutions account to sign into the ICSolutions system.

Follow the instructions on the screen to register for a visitation (schedule a visit).

Read and understand the rules 

If you disobey any rule, even if you did not know about the rule, you might be banned from visiting detainees (contacting anyone in jail).

Also, criminal charges might be filed against you. (You could be arrested.)

Make sure you read and understand these rules. If you need help with understanding these rules, call the Adult Detention Center at 507-328-6790.

Download the ICSolutions app 

In order to make this video call you need either:

  • The Visitor™ Windows Edition video visitation program (for your computer)
  • or The Visitor™ Android app (for your Android smartphone)
  • Sorry Apple devices do not work with The Visitor.

Download this app and test your computer or device before your scheduled visit. This way you will know that your equipment works before your visit (video call).

Note: Usually, if there is a problem, it is because your internet is weak or intermittent (cuts in and out). When you do your test, make sure it is the same time of the day and the same location where you will make the video call. For example, are you going to make the video call in your living room? Make sure you do your test in your living room. Is your video call scheduled for noon? Make sure you do your test at noon.

Why? Because internet speed and strength can be different at different times of the day and locations.

Start your video call 

You are ready to conduct a video visit with an ADC detainee. See ICSolutions help page for instructions about starting your video call.

Detainees are responsible for checking the video visitation schedule on the video visitation kiosk daily.

The detention staff will not monitor the visitation schedule nor will they remind detainees of scheduled visits.

Read and understand the rules 

If you disobey any rule, even if you did not know about the rule, you might be banned from visiting detainees (contacting anyone in jail).

Also, criminal charges might be filed against you. (You could be arrested.)

Make sure you read and understand these rules. If you need help with understanding these rules, call the Adult Detention Center at 507-328-6790.

Create an ICSolutions account 

Use the ICSolutions website to create an account.

Sign into ICSolutions and register for a visitation 

Use your ICSolutions account to sign into the ICSolutions system.

Follow the instructions on the screen to register for a visitation (schedule a visit).

Come to the Work Release Facility 

At least 10 minutes before your appointment, arrive at the Olmsted County Work Release Facility.

Bring with you:

  • Your ICSolutions Confirmation Code: Your confirmation code is made up of the phone number you typed in when you registered with ICSolutions plus the 4-digit pin that you created when you registered.
  • A valid picture ID.

Come to:

Work Release Facility
140 4th Street South East
Rochester, MN 55904

Detainees are responsible for checking the video visitation schedule on the video visitation kiosk daily.

The detention staff will not monitor the visitation schedule nor will they remind detainees of scheduled visits.

Want to provide more feedback? Contact us at webmaster@co.olmsted.mn.us.

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